Terms & Conditions

If you have a questions then please take a look below. If not, please feel free to contact us. support@santaletter.eu


Once an order is placed with us, you will receive confirmation that your payment has been processed by Paypal. All payments are processed immediately and via PayPal at the point your order is submitted.


Given names and address are personal, you agree in placing an order to be responsible for all spellings and grammar choices and ensuring they are correct at point of order. We cannot be responsible for any losses incurred for any mistakes in the spelling of any names and addresses when using our service.


You agree that in placing you order for us to undertake a the processing of your orders with immediate effect. As such no refunds are available once your order is placed.


The price stated on the website includes all postage and packaging costs unless explicitly stated.
As we dependant on the postage service for our business, we operate a strict deadline for orders. We can only post to the destinations within the guaranteed deadlines if the order is placed prior to the current cut off point. If you have any queries on this please contact us please allow 5 days from your chosen date prior to contacting us.


Your personalised letter should arrive in a good state. Should this not be the case please email us by clicking here. You will need your order number and detail any problems you have experienced and a photograph of the issue complained of. We will then advise you of our returns/refunds procedure.


We welcome all comments and feedback that you may have. Please fill in our contact form by clicking here and we will reply within 48 hours of receiving your message. If you are happy with the service, please share the joy on our website.


Throughout our site we use Cookies to enable this site to operate and also used for tracking purposes. Within these cookies we do not store any personal information.


This site is owned and operated by Santaletter.eu.
By using or accessing our website and/or placing any order(s), you agree to be legally bound by our terms and conditions. If you do not wish to be bound by these terms and conditions then you must not use our website or place orders.
The contract made between us through this service incorporates these terms and conditions. The contract is governed by the laws of England and Wales, including the use of, our web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between santaletter.eu and you the laws of England and Wales will apply at all times.
All postal deliveries will be packed with Royal Mail first class post unless alternative methods of delivery are agreed with us.


Payment will be taken in full at the time of ordering. The prices listed on the site are in pound sterling. We reserve the right to change any advertised prices. The contract is only binding on us when we have received your valid credit card or debit card payment and we have confirmed acceptance of the order by email.
Santaletter.eu may decline to process your order if we decide it is not appropriate to do so.

Statutory Rights

Any contract will be deemed to have been concluded in England and Wales. As such the contract will be interpreted, construed and enforced in accordance with the laws of England and Wales and you and Santander.eu irrevocably submit to the exclusive jurisdiction of the English Courts.
The terms and Conditions do not affect your statutory rights.
By submitting your order to santaletter.eu you acknowledge that you have read, understood and agree to be bound by the Terms and Conditions.

Contact Details

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